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Customer Journey Expert FT
Introduction
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What will you be doing?
Your key responsibilities:
• Analyze customer journeys and identify opportunities to improve customer experience and performance
• Translate customer insights and data into clear, actionable improvements
• Design and implement end-to-end customer journeys across channels
• Collaborate with stakeholders such as Product Owners, IT, Operations, and external partners
• Drive continuous improvement and ensure delivery of high-quality solutions
• Ensure alignment between customer needs, business goals, and regulatory requirements
What should you bring to ING?
How you will succeed:
• You have a strong analytical mindset and work in a structured way
• You are able to turn complex challenges into clear and executable solutions
• You communicate effectively with different stakeholders and simplify complex topics
• You are proactive, results-driven, and take ownership of your work
• You bring structure and clarity in a dynamic environment
We look for someone who:
• Has experience in customer journey management, consultancy, or a similar role
• Has affinity with data and data-driven decision-making
• Works well in a collaborative and agile environment
• Focuses on delivering value for both customers and the business
What we have to offer
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